We cannot cancel or refund orders after they have been shipped to customers.
If the order has been sent out to the wrong address/incomplete address provided by the customer then cancelation is available with a 20% restocking fee. If the customer requests redelivery a flat fee of $15CAD will be charged.
This restocking fee covers payment processing fees, labour spent picking and packing packing your order and the product not being available on the store.
All sales are final and we will not be able to refund the whole order. We can only edit items in your order (Add or remove) before the order is shipped.
we do not ship to P.O BOXES
We do NOT accept returns for any orders.
If there any concerns with your order then please contact us at info@bunnybay.ca within 7 days of receiving your order.
We have made every effort to display as accurately as possible the color and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We are not responsible for any damage or lost parcels caused by any of our couriers.
TEMPERATURE/Damage
BunnyBay will accept no liability for damaged products due to weather or shipping damage. Chips specifically lays are especially susceptible to shipping damage.
When the weather is warm in your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F), Munch /or other chocolate may melt slightly in transit. Unfortunately, we cannot be held responsible for any temperature-related damages caused during shipping. By purchasing these chocolates, you acknowledge that you’re aware of the melting risks.